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C/C++/C# MS SQL & IIS Software Support Consultant Milan, Italy

Sector:
Software - C / C++
Job Type:
Permanent
Location:
Italy
Salary:
Open to negotiation with excellent benefits
Post Date:
12-03-2019 02:58 PM
Ref #:
c++italia
C/C++/C# MS SQL & IIS Software Support Consultant Milan, Italy
This position is based in Milan, Italy. Up to 50% business travel so an EU passport is essential
As the Software Support Consultant, you will be responsible for providing excellent customer service and knowledgeable resolutions to software related issues & questions.
This position will communicate incident resolution to customers, document troubleshooting efforts and escalate issues as appropriate.
You will be joining the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data acquisition/analysis software systems. You will benefit from a very stable company with an estimated turnover in the region of USD 57mil and 170 000 employees globally.
Our client is the global leader in their segment and their products are more expensive than the competition but they know they are the best!


C/C++/C# Software Support Consultant responsibilities:
• The main tasks will be covering Central and Eastern Europe but also backing up support colleagues across EMEA.
• Job includes first line support from home office or in a demo lab (Moravia) and visits on customer sites.
• Escalated issues are reported to head of program team, support responsible or product manager. Typical problems are usually solved during first connection to customer system or by phone thereafter
• Troubleshoot and respond to customer technical software support requests by phone, remote connection, email or on-site visit
• Encourage positive relationships with customers
• Communicate updates on issues in a timely manner to ensure customer satisfaction
• Manage and prioritize customer software issues
• Collaborate with internal departments to effectively resolve software issues
• Report and document software bugs to development team
• Document troubleshooting efforts and resolutions
• Perform installations and on-site training for customers globally as required
• Demonstrate or provide advice on software configuration to customers and agents
• Perform software development testing
• Stay informed on customer market conditions, prospects and competitive issues and communicate these trends to the sales team
• Write scripts and reports for customer installations


Education, experience, qualifications
• Bachelor's degree in Computer Science or related field required
• 5+ years software support work experience required
• Italian is essential and ability to read, speak, and write English
• Must be willing to travel up to 50% of the time across Italy, CEE and Europe
• Working knowledge of C/C++/C# programming required
• Extensive experience working with PCs, current and legacy Microsoft software required
• Working knowledge of Microsoft SQL server and IIS required
• Excellent troubleshooting skill; proficiency differentiating between hardware/software issues
• Ability to work independently and in a team environment
• Must be customer-oriented
• Project management experience required
• Ability to meet deadlines and work in a fast-paced environment
• Experience working with different cultures desired
• Experience working in the Rubber or Plastics industry is a plus


On offer
Salary circa €37,500 p/a but negotiable depending on experience
Annual bonuses and incentives based on positive performances
Home office equipment provided
Transport to be arranged depending on preferences
Initial product training will take place in Spain

To apply for the C/C++/C# MS SQL server & IIS Software Support Consultant position and receive more details, please send your CV in English

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ICT Recruitment s. r. o.
Company No: 27363210
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